Delete your account

Send your request from the email address linked to your TouchGrass account. Include your username if you know it. Do not send your password or payment details. If you use an Apple private relay address or no longer have access to your account email, tell us so we can help verify ownership.

Request account deletion

You can also email support@tch-grass.com directly with the subject “Delete my TouchGrass account”. We will verify that the account belongs to you, explain any steps needed, and confirm when deletion is complete. Sending the request does not immediately delete your account.

• Your sign-in account, profile, personal uploaded photos, posts, comments and reviews.
• Your bookings, purchases, follows, wishlist and rewards associated with the account.
• Account deletion is permanent. You will lose access to your account and cannot restore it.

Financial records that we must retain for tax, accounting or fraud prevention remain separated from your profile for the required retention period, typically several years. See our Privacy Policy for more detail.

If you own a studio or have an outstanding booking or purchase, mention it in your request so we can explain what happens to the studio, bookings and payments before completing deletion.

Open Settings and choose Delete Account. Confirm only when you are ready: deleting your account cannot be undone. Primary studio owners can review and confirm permanent studio closure in this flow before deleting their account. Closing cancels upcoming bookings, ends renewals and starts refunds for unused paid value. If the studio will continue operating, transfer ownership before deleting your account.