Terms of Service

TouchGrass is a marketplace. We help you discover and book real-life experiences, and we handle the payment. We do not run the experiences ourselves.

Every experience is provided by an independent studio, instructor or host. They set the price, the schedule, the cancellation policy and the rules of their venue, and they are responsible for the experience they deliver. Your booking creates a contract between you and them. Our role is to connect you and to process the payment.

You must be at least 18 to create an account. Give us accurate information and keep it current. You are responsible for what happens under your account, so keep your password to yourself and tell us promptly if you think someone else has access.

One account per person. Do not impersonate anyone, and do not create an account on behalf of someone else without their permission.

• Prices are shown before you confirm. The total at checkout is what you pay, including any fees and taxes we are required to collect.
• Payment is taken at the time of booking through Stripe. By booking, you authorise that charge.
• Cancellation and refund terms are set by the studio and shown on the experience before you book. Cancel within the window they allow and you are refunded under that policy.
• If a studio cancels, you are refunded in full.
• If a studio permanently closes, upcoming sessions are cancelled. Unused, unexpired class-pack credits (including credits reserved for those sessions) are refunded in proportion to the amount actually paid. Memberships are refunded for the unused portion of the current paid service period, with paused time excluded. Previous refunds count toward the total refund, and renewals stop immediately. Completed visits and expired unused credits are not refunded solely because of closure.
• Class packs, memberships and intro offers have their own validity periods and usage limits, shown at purchase. Unused credits expire at the end of that period unless the studio says otherwise.
• Refunds are returned to your original payment method and can take several business days to appear.

Experiences are real activities in real places, and some carry physical risk. Follow the studio’s instructions and safety rules. Tell them about any condition, injury or limitation that matters before you take part. If you are not well enough to take part safely, do not.

You take part at your own risk. TouchGrass does not vet or supervise the activities studios run, and we are not responsible for injury, loss or damage arising from an experience. That responsibility sits with the studio, subject to the law of your country.

You agree not to:

• Harass, threaten, abuse or discriminate against anyone, on the platform or at an experience.
• Post content that is unlawful, hateful, sexually explicit, deceptive or that infringes someone else's rights.
• Create, share, request, promote, or facilitate child sexual abuse or exploitation, including grooming, sextortion, trafficking, or child sexual abuse material.
• Write reviews you did not earn: no fake reviews, no reviews of your own studio, no reviews traded for compensation.
• Book with the intent not to attend, abuse refunds, or use stolen payment details.
• Scrape, reverse engineer, overload or interfere with the service, or try to reach data you are not entitled to.
• Use TouchGrass to arrange anything illegal.

We may remove content, restrict features, or suspend or close an account that breaks these rules.

Our Child Safety Standards explain these prohibitions, how to report concerns, and how we respond.

Your posts, photos, videos and reviews remain yours. By posting them you give us a non-exclusive, worldwide, royalty-free licence to host, store, display and distribute that content for the purpose of operating and promoting TouchGrass. The licence ends when you delete the content, except where it has already been shared with others or where we must retain a copy by law.

Only post content you have the right to post. If someone in a photo has not agreed to appear, do not upload it.

We have no tolerance for objectionable content or abusive behaviour on TouchGrass. Posts, comments, recommendations, reviews, photos and profiles are all user-generated, and anything that breaks the conduct rules in section 5 will be removed.

Every post, comment, recommendation and profile in the app carries a report action, and every account can be blocked. Blocking someone hides your content from them and theirs from you, and removes any follows between you. You can review and undo your blocks at any time under Settings, Blocked accounts.

We review every report within 24 hours. Where a report is upheld we remove the content and, depending on what happened, we may restrict features, suspend the account or remove the person from TouchGrass permanently. We do not tell the person who reported them. If you have reported something and believe it has not been dealt with, or if you believe your own account was actioned in error, write to us at support@tch-grass.com.

If you list experiences on TouchGrass, you additionally agree that you are authorised to run them, that you hold the licences, permits and insurance your activity requires, that your listings are accurate, and that you will honour the bookings and cancellation policy you publish. Payouts are made through Stripe Connect and are subject to Stripe’s terms. We deduct our service fee before payout, at the rate agreed when you onboard.

Points, tiers, promotional codes and referral credit have no cash value, cannot be exchanged for money, and may be adjusted, expired or withdrawn if the programme changes or if we find they were obtained through abuse.

We work to keep TouchGrass available and accurate, but we provide it as is. We do not guarantee that listings are error free, that the service will be uninterrupted, or that an experience will meet your expectations.

To the fullest extent the law allows, TouchGrass is not liable for indirect or consequential loss, and our total liability to you for any claim relating to the service is limited to the amount you paid through TouchGrass in the twelve months before the claim arose. Nothing here excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, or for fraud.

You can stop using TouchGrass at any time and delete your account from Settings in the app. We may suspend or close your account if you break these terms, if we are required to by law, or if we discontinue the service. Bookings already paid for are honoured or refunded.

We may update these terms. If a change materially affects your rights we will notify you in the app or by email before it takes effect. Continuing to use TouchGrass after that means you accept the updated terms.

These terms are governed by the laws of the jurisdiction in which TouchGrass is established, without regard to conflict of law rules. Nothing in this clause removes any protection you have under the mandatory consumer law of the country you live in.

Questions about these terms go to support@tch-grass.com.